Your Peace of Mind, Our Commitment
At Harper & Harlow, we take immense pride in delivering products of unparalleled quality, paired with exceptional service. Our designs are crafted to last, and with this confidence, we offer an extended guarantee of up to 10 years, ensuring you enjoy a lifetime of elegance and functionality.
To benefit from this extended coverage, simply complete a quick online registration within 30 days of your product's delivery. This registration helps us maintain a seamless record, ensuring prompt service when you need it.
12-Month Guarantee as Standard
Each Harper & Harlow mirror, cabinet, and lighting fixture comes with a 12-month guarantee as standard, reflecting our commitment to quality and customer satisfaction.
10-Year Extended Guarantee
We stand by the enduring quality of our LED mirrors and cabinets, which is why we offer an extended guarantee of up to 10 years*. This assurance underscores our confidence in the longevity of our products and our dedication to providing peace of mind.
5-Year Lighting Guarantee
Our range of bathroom ceiling and wall lighting is covered by a 5-year guarantee, further testament to the high standards we uphold in every detail of our design and manufacturing process.
How to Extend Your Guarantee
Once your order is complete, simply activate your extended guarantee by filling out a straightforward online registration form within 30 days. We'll confirm your coverage via email, providing all necessary details should you need to contact us during the guarantee period.
Duration of Your Extended Guarantee
Your extended guarantee begins on the day your product is delivered, offering coverage for the full term. For example, if your product was delivered on 15th June 2024, your 10-year guarantee will remain valid until midnight on 14th June 2034, ensuring lasting reassurance.
Coverage of Your Extended Guarantee
This guarantee covers essential components such as LED strips (where construction permits), LED drivers, motion sensors, rocker switches, and on/off buttons. Factory seconds are provided with a 12-month parts-only warranty. Mirrored glass is covered for 12 months against deterioration or corrosion, excluding accidental damage. To process a claim, you may be required to provide photographic evidence along with details of ventilation and cleaning products used. Mild steel products are also covered against surface corrosion for 12 months from the date of purchase.
Exclusions from Your Extended Guarantee
Your extended guarantee does not apply to defects caused by fair wear and tear, wilful damage, negligence, improper installation, or failure to adhere to our guidelines. Modifications, such as repositioning a cabinet door hinge, and damage resulting from poor cleaning or maintenance, are also excluded. Additionally, damage from high voltage exposure, mishandling, or repairs by unqualified individuals is not covered under this guarantee.
Fair Wear and Tear
Fair wear and tear includes parts like cabinet hinges, doors, demister pads, shaver sockets, and transformers. The guarantee does not cover products that continue to be used after a defect is identified, nor does it apply to defects evident upon receipt. We do not assume liability for any consequential losses, including lost profit, goodwill, or business revenue, or for personal injury or damage, except for death or personal injury directly caused by our negligence.
Installation and Replacement Costs
We highly recommend that a qualified electrician installs all electrical or electronic components. The costs associated with installation, removal, or replacement are the responsibility of the customer. Please note, if an unqualified individual installs a product or its parts, the guarantee may be void, and we cannot be held liable for any resulting injuries. Similarly, we do not cover costs for removing or reinstalling faulty items.
Non-Transferability of Warranty
This warranty is intended solely for the original purchaser and is not transferable to another party. To initiate a repair or replacement under your 10-Year Extended Guarantee, please reach out to our customer service team via Live Chat.
*Please be aware that non-illuminated mirrors, cabinets, and lighting products are not included in this extended guarantee. Terms and conditions apply.