Terms and Conditions
Overview
These terms and conditions apply to all transactions made on the Harper & Harlow website (harperandharlow.co.uk), which is owned and operated by LampShopOnline Ltd trading as Harper & Harlow. By using this website, you are agreeing to these terms and conditions. When placing an order, you confirm your acceptance of these terms and conditions. Please read them carefully as they do not affect your statutory rights. Harper & Harlow will not be liable for negligence in the event of failure to read these terms.
If any of these terms and conditions are found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that condition will be severed, and the remaining terms will continue to apply.
These terms are governed by the laws of England, and both parties agree to submit to the jurisdiction of English courts.
Conditions of Sale
All purchases made on harperandharlow.co.uk are subject to these terms and conditions. We reserve the right to amend these terms at any time, including changes to the content displayed on the website, without prior notice. By placing an order, you confirm that you have read and accepted the terms and conditions at the time of purchase. These terms do not affect your statutory rights.
Special Offers
All offers, including sales, promotions, and discounts, are valid for a limited time only and while stocks last. Harper & Harlow reserves the right to modify or cancel offers without prior notice. Prices and availability may change at any time. Shipping charges may apply. Please check the website for the latest pricing and stock updates.
Product Descriptions
All images, descriptions, and specifications on this website are for illustrative purposes only and may vary depending on suppliers. The specifications provided may not represent the exact details of the product. For detailed specifications, please contact us via the information provided on the “Contact Us” page. While we strive to ensure all information is accurate, we cannot guarantee the complete accuracy of product details.
Ordering Process
By placing an order, you agree to these terms and conditions. We reserve the right to refuse any order at our discretion. In the event that an item is unavailable, we will notify you, and you will have the option to either wait for stock replenishment or cancel the order and receive a full refund within 28 days.
All orders are subject to availability. Where more than one brand is advertised, we will supply the best available product at the time.
Payment and Pricing
Prices displayed on the product pages are exclusive of VAT and delivery charges. The total price, including VAT and delivery fees, will be shown in your shopping cart before completing your order. After placing your order, you will receive a confirmation email with details of your purchase, including pricing and your right to cancel. We accept major credit and debit cards as indicated on the website.
Incorrect information may delay your order. It is your responsibility to provide accurate payment details, billing address, and contact information.
Delivery
Orders within the UK are typically dispatched within 1-4 working days after payment is processed. Harper & Harlow is not responsible for delays caused by third parties and will not be held liable for any losses incurred due to delivery delays. If an item is out of stock, we will inform you, and you may choose to either wait or cancel the order for a full refund.
It is your responsibility to ensure someone is available to accept delivery. Unsuccessful delivery attempts will result in the goods being returned to us, and a refund will be issued after the courier’s return window has passed. Any breakages must be reported within 14 days of delivery, along with photographic evidence when requested.
Cancellations and Returns
You may cancel your order at any time before dispatch by contacting us by telephone. Cancellations via email may not be processed in time to stop the order. If cancellation is confirmed, you will receive a full refund within 28 days.
Upon receipt of goods, inspect them immediately. Any faults or damages must be reported to us within 14 days. Failure to do so will be deemed as acceptance of the goods. If reported within this timeframe, we will arrange to recover the goods and issue a full refund or replacement, as deemed appropriate. Harper & Harlow may offer refunds instead of replacements at its discretion.
If you receive incorrect or missing items, you must notify us within 14 days of delivery. It is your responsibility to return any incorrectly ordered goods for a refund, subject to our approval.
You have the right to cancel your order within 14 working days after receiving your goods in line with Distance Selling Regulations. You are responsible for the cost of returning the goods. If we arrange collection, those costs will be passed on to you.
Complaints
If you have any complaints, please contact us through the details listed on our “Contact Us” page. We will respond within 7 days with information about how we will address your concerns. Your feedback is important to us, and we strive to provide an enjoyable and hassle-free shopping experience.